The support most builders don't offer
Every website we build comes with real, ongoing human support — plus a 24/7 AI assistant in the bottom-right corner. We stay current, respond fast, and charge less than the big builders while doing more of the work for you.
Extremely low pricing
Our monthly upkeep starts at $150 — well under what most agencies charge and often less than DIY builders once you add hosting, backups, and plugin premiums.
We keep everything up to date
Software patches, security updates, and backups happen on a set schedule you don't have to think about.
24/7 AI assistants
Ask our chatbot anything, any time — it's trained on our pricing, tiers, and process so visitors get instant answers.
Direct contact available
Prefer to talk to a person? Email us at burdenwebdesign@gmail.com and we'll get back to you based on your tier's response time.
Support by tier
Everything included at each level — at a glance.
| What's included | Starter | Professional | VIP Authority |
|---|---|---|---|
| Support queue | Standard | Upgraded | Premium VIP (front of line) |
| Response time | Within 3 business days | 1–2 business days | Next business day (24 hr) |
| Software updates | Monthly | Bi-weekly | Weekly |
| Cloud backups | Monthly secure backups | Weekly | Daily |
| Uptime monitoring | — | Basic | Advanced (uptime + speed) |
| Included content updates | $75/hr client rate | 1 hr / month included | 2 hrs / month included |
Email burdenwebdesign@gmail.com or use the chatbot at the bottom-right of any page. We prioritize replies based on your tier.
Monthly upkeep is month-to-month. Pause or cancel any time — your site is yours.